Refunds for change of mind will not be accepted.
The product must be returned in the original and undamaged manufacturer packaging/box, with original tags. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Products/services under daily deals are limited-time and limited-stock promotions that once ordered and paid are non-refundable.
The voucher issued when you purchase the product/service must be utilized (redeemed) during the validity period of the voucher. The Convenience Store is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.
All refunds are processed within 10 working days by The Convenience Store (processing times shown in the table below). Further processing back to your credit card/bank account may require additional time depending on the bank/institution, for which The Convenience Store cannot be held liable.
| Refund SLA | Time to Realize |
|---|---|
| Bank Deposit | 7 working days |
| Back to Card (V/M & Amex) | 7 working days |
